Infinity Pump Manual: A Comprehensive Guide
This manual provides detailed instructions for the Infinity pump, covering setup, operation, troubleshooting, and maintenance for enteral nutrition and home IV infusion services.

The Infinity pump represents a significant advancement in infusion technology, designed for versatile applications including enteral nutrition and home IV infusion services. This comprehensive guide serves as a vital resource for healthcare professionals and patients alike, offering detailed instructions on safe and effective pump operation. Understanding the pump’s features and functionalities is crucial for delivering precise and reliable fluid delivery.
This manual will walk you through every stage, from initial setup and priming to troubleshooting common alarms like “NO FOOD”, “LOAD SET”, “ERRE”, “ERRD”, and “ERRF”. Proper use, as outlined herein, ensures optimal performance and patient safety. Resources, including the Moog Medical website (moogmedical.com/infinity), are readily available for additional support and information regarding the EnteraLite and Infinity trademarks of Zevex, Inc.
What is an Infinity Pump?
The Infinity pump is a sophisticated, programmable infusion device utilized for the controlled delivery of fluids, medications, and nutritional formulas. Primarily employed in enteral nutrition – providing nourishment directly into the gastrointestinal tract – and home IV infusion services, it offers a reliable and accurate means of treatment. Its design prioritizes patient comfort and safety, featuring advanced alarm systems to alert users to potential issues.

The pump’s capabilities extend to managing various infusion parameters, ensuring precise dosage and timing. Common issues, such as empty bag detection and door closure problems, are addressed through intuitive alarm codes and troubleshooting steps. Users can often resolve minor issues by simply ensuring the pump door is securely closed or reloading the delivery set. Further assistance is available at moogmedical.com/infinity.
Common Applications of Infinity Pumps
Infinity pumps are widely utilized in diverse medical settings, primarily focusing on delivering essential fluids and nutrients to patients requiring long-term or specialized care. A significant application lies in enteral nutrition, where the pump precisely administers formulas directly into a patient’s digestive system, bypassing the need for oral intake. This is crucial for individuals unable to consume adequate nutrition through conventional methods.
Furthermore, these pumps are integral to home IV infusion services, allowing patients to receive medications and fluids comfortably within their own environments. They are also employed in managing various medical conditions requiring continuous or intermittent infusion. Troubleshooting common issues, like ‘NO FOOD’ alarms indicating potential air bubbles, is vital for uninterrupted therapy. Resources like moogmedical.com/infinity offer comprehensive support.

Pump Components and Features
The Infinity pump comprises both external and internal components, designed for reliable fluid delivery, featuring a secure door and intuitive controls for optimal performance.
External Components Overview
The Infinity pump’s exterior features a robust housing designed for durability and ease of use in various clinical settings and home environments. Key external elements include the pump door, crucial for secure delivery set loading and proper operation; ensuring it’s fully closed is vital for alarm prevention.
The user interface consists of clearly labeled buttons – notably the RUN/PAUSE button for controlling infusion – and a display screen providing essential information like infusion rate and volume. The pump also incorporates connection ports for power and optional accessories.
Careful inspection of these external components before each use is recommended to verify their integrity and functionality, contributing to safe and effective infusion therapy. Regular cleaning and disinfection, as outlined in the maintenance section, are essential for maintaining a hygienic operating environment.
Internal Components Overview
The Infinity pump’s internal architecture centers around a precision peristaltic pumping mechanism, responsible for accurately delivering fluids. This system works in conjunction with sophisticated electronic controls and sensors that monitor infusion parameters. A critical internal element is the occlusion detection system, designed to prevent over-infusion and ensure patient safety.
The pump’s internal circuitry manages alarm functions, responding to conditions like empty bags or loading errors (ERRE, ERRD, ERRF). These alarms are crucial for alerting clinicians to potential issues. The internal power supply ensures stable operation, while the processing unit interprets user inputs and controls pump functions.
Key Features and Functions
The Infinity pump boasts several key features designed for precise and safe fluid delivery. These include adjustable infusion rates, allowing clinicians to tailor treatment to individual patient needs. Volume infused monitoring provides real-time tracking of delivered fluids, enhancing accuracy and control. The pump’s occlusion detection system is paramount, preventing over-infusion and safeguarding patient wellbeing.
Alarm management is a core function, with distinct alerts for issues like “NO FOOD” (empty bag) and loading errors (LOAD SET, ERRE, ERRD, ERRF). The RUN/PAUSE button offers immediate control, enabling quick response to alarms or adjustments.
Furthermore, the pump’s intuitive interface simplifies operation, while its robust design ensures reliability in various clinical settings.

Setting Up the Infinity Pump
Proper setup involves powering on, securely loading the delivery set, and crucially, priming the entire pump system to eliminate air bubbles before infusion begins.
Initial Setup and Powering On
Before initiating therapy, ensure the Infinity pump is placed on a stable, level surface. Connect the power adapter to a grounded electrical outlet; verify the power indicator illuminates, signifying the pump is receiving power.

Inspect the pump for any visible damage before use. If damage is detected, do not operate the pump and contact technical support immediately.
Carefully open the pump door. It’s essential to ensure the door closes securely later for proper operation. The pump will not function if the door isn’t fully latched.
Familiarize yourself with the pump’s control panel, noting the RUN/PAUSE button and alarm indicators. Understanding these controls is vital for safe and effective operation.
Always refer to the complete operator’s manual, downloadable via a QR code, for detailed instructions and safety information.
Loading the Delivery Set
With the pump door open, carefully load the appropriate delivery set, ensuring it’s compatible with the Infinity pump. Gently insert the cassette into the designated compartment, verifying it seats correctly and is fully engaged.
Confirm the roller mechanism aligns properly with the tubing. Improper loading can lead to inaccurate infusion rates or pump malfunctions.
Double-check that all tubing connections are secure and free from kinks or obstructions. Any air bubbles within the tubing should be removed before priming.
Ensure the delivery set is not damaged or expired. Using a compromised set can compromise patient safety and treatment efficacy.
After loading, firmly close the pump door. The pump will not operate unless the door is completely closed and latched.
Priming the Pump System
Priming eliminates air from the delivery set and ensures accurate fluid delivery. After loading the set and closing the door, select the ‘Prime’ function on the Infinity pump’s interface.
The pump will initiate a priming cycle, drawing fluid through the tubing. Observe the tubing carefully, confirming that all air bubbles are expelled and replaced with fluid.
Continue priming until the fluid reaches the distal end of the tubing, ensuring a continuous, bubble-free flow.
If air bubbles persist, gently manipulate the tubing to dislodge them; Avoid excessive force, which could damage the set.
Once primed, the pump will automatically stop. Verify the system is completely free of air before initiating infusion.

Operating the Infinity Pump
To begin infusion, press the ‘RUN/PAUSE’ button. Adjust the infusion rate using the pump’s controls, and monitor the volume infused for accuracy.
Starting and Stopping Infusion
Initiating an infusion with the Infinity pump is straightforward. Ensure the delivery set is properly loaded and primed, and the infusion bag contains the prescribed solution. To start, firmly press the RUN/PAUSE button on the pump’s control panel. The display will indicate that the infusion has commenced, showing the programmed rate and volume.
To temporarily halt the infusion without altering the programmed settings, press the RUN/PAUSE button again. The pump will pause, and the display will reflect the paused status. Pressing the button once more will resume the infusion from the point of interruption.
For a complete stop, requiring reprogramming, utilize the pump’s menu options to stop the infusion. Always verify that the infusion has completely stopped before disconnecting the delivery set or addressing any issues.
Adjusting Infusion Rate
The Infinity pump allows for precise adjustment of the infusion rate to meet individual patient needs. To modify the rate, navigate to the ‘Rate’ setting within the pump’s menu using the control panel buttons. The current infusion rate will be displayed, allowing for incremental increases or decreases.
Utilize the up and down arrow buttons to adjust the rate to the desired value, ensuring it aligns with the physician’s orders. The pump provides a clear visual confirmation of the new rate setting. It’s crucial to double-check the programmed rate before resuming or continuing the infusion.
Remember to document any rate changes in the patient’s chart. Consistent monitoring of the infusion rate is essential for optimal patient care and safety.
Volume Infused Monitoring
The Infinity pump continuously monitors and displays the total volume of fluid infused, providing crucial data for accurate patient management. The ‘Volume Infused’ display on the pump’s screen shows the cumulative volume delivered since the infusion began or was last reset.
Regularly check this display to verify that the prescribed volume is being delivered within the specified timeframe. Comparing the infused volume to the ordered volume helps ensure appropriate hydration or medication delivery.
Document the total volume infused at regular intervals in the patient’s record. This documentation is vital for assessing treatment effectiveness and identifying any discrepancies. Accurate volume monitoring contributes significantly to patient safety and optimal clinical outcomes.

Alarm Management and Troubleshooting
This section details understanding, silencing, and resolving common Infinity pump alarms like NO FOOD, LOAD SET, ERRE, ERRD, and ERRF for safe operation.
Understanding Alarm Codes (NO FOOD, LOAD SET, ERRE, ERRD, ERRF)
The Infinity pump utilizes specific alarm codes to indicate various system issues, requiring prompt attention. A “NO FOOD” alarm suggests the bag may be empty or contain air bubbles within the tubing; carefully inspect and address these potential causes. “LOAD SET” alarms, alongside “ERRE,” “ERRD,” or “ERRF” codes, frequently indicate a problem with the pump door not being securely closed.
Troubleshooting these alarms often involves ensuring the door is fully latched. If the issue persists, turning the pump off, reloading the delivery set, and then powering it back on can resolve the problem. These codes signal a communication or mechanical fault within the system, demanding a methodical approach to diagnosis and correction for continued, safe infusion.
Silencing Alarms – RUN/PAUSE Button
The Infinity pump offers a convenient method for temporarily silencing audible alarms using the RUN/PAUSE button. Pressing this button acknowledges the alarm condition, momentarily halting the audible signal, allowing healthcare professionals to address the underlying issue without continuous disruption. However, silencing the alarm does not resolve the problem itself; it merely provides a pause for investigation and intervention.
It’s crucial to identify and rectify the cause of the alarm after silencing it. Ignoring the underlying issue could compromise patient safety. Further troubleshooting assistance and detailed information regarding alarm resolution can be readily found on the Moog Medical website at moogmedical.com/infinity, offering comprehensive support for effective pump operation.
Troubleshooting Empty Bag Issues
When encountering an empty bag situation, a systematic approach is essential for effective troubleshooting with the Infinity pump. First, verify that the delivery set is correctly loaded and securely connected to both the pump and the infusion bag; If the bag appears empty, ensure the roller clamp is fully open, allowing for unobstructed fluid flow.
If the issue persists, carefully inspect the tubing for any kinks or air bubbles that might impede delivery. A common solution involves confirming the pump door is completely closed, or, alternatively, turning the pump off, reloading the delivery set, and then powering it back on. Remember to consult moogmedical.com/infinity for detailed guidance and support resources.
Addressing Door Closure Problems
Proper door closure is critical for the Infinity pump’s operation, triggering frequent alarms like LOAD SET, ERRE, ERRD, or ERRF. If experiencing difficulties, visually inspect the door for any obstructions – ensure no part of the delivery set is preventing complete closure. Gently but firmly attempt to close the door, listening for a secure latching sound.
If the pump continues to signal an error, try turning the pump off completely, then reload the delivery set, ensuring it’s properly positioned before attempting to close the door again. A faulty door latch may require professional servicing. For comprehensive troubleshooting assistance and further guidance, refer to the resources available at moogmedical.com/infinity.

Maintenance and Safety
Regular cleaning, disinfection, and maintenance checks are essential for safe and reliable pump operation, preventing potential hazards and ensuring optimal performance.
Cleaning and Disinfection Procedures
Maintaining a clean Infinity pump is crucial for patient safety and device longevity. Before any cleaning or disinfection, always power off the pump and disconnect it from the power source. The external surfaces should be regularly wiped down with a mild detergent and water solution, followed by a disinfectant wipe approved for medical equipment.
Pay particular attention to the pump door and surrounding areas, ensuring no residue remains. Avoid using abrasive cleaners or solvents, as these can damage the pump’s casing. For internal components, refer to the detailed service manual for specific instructions, as disassembly should only be performed by qualified personnel.
Always follow your facility’s infection control protocols and allow sufficient drying time before reconnecting and powering on the pump. Proper cleaning and disinfection minimize the risk of cross-contamination and ensure accurate pump operation.
Regular Maintenance Checks
To ensure optimal performance and reliability of your Infinity pump, implement a schedule of regular maintenance checks. Visually inspect the pump casing for any cracks or damage, and verify the integrity of the power cord and connectors. Confirm the pump door closes securely and latches properly, as this is critical for operation and alarm prevention.
Periodically test the RUN/PAUSE button functionality and observe the display screen for any anomalies or pixel issues. Document all maintenance activities, including dates and findings.
If the pump exhibits unusual behavior or frequent alarms, contact Moog Medical technical support for assistance. Preventative maintenance extends the pump’s lifespan and minimizes potential disruptions to patient care.
Safety Precautions and Warnings
Always adhere to strict safety protocols when operating the Infinity pump. Never attempt to modify or disassemble the pump beyond the procedures outlined in this manual. Ensure the pump is placed on a stable, level surface to prevent accidental dislodgement or damage.
Avoid exposing the pump to excessive moisture, extreme temperatures, or direct sunlight. Regularly inspect delivery sets for kinks, leaks, or air bubbles, which can compromise infusion accuracy and patient safety.
In the event of a pump malfunction or alarm, immediately discontinue infusion and consult the troubleshooting guide or technical support; Prioritize patient safety above all else, and never override safety features.

Resources and Support
For comprehensive assistance, visit moogmedical.com/infinity. Zevex, Inc. holds the EnteraLite and Infinity trademarks; contact technical support for further guidance.
Moog Medical Website (moogmedical.com/infinity)
The Moog Medical website, located at moogmedical.com/infinity, serves as a central hub for Infinity pump users seeking detailed information and support. This online resource provides access to downloadable operator manuals, troubleshooting guides, and frequently asked questions designed to address common operational challenges.
Users encountering alarm conditions – such as “NO FOOD,” “LOAD SET,” “ERRE,” “ERRD,” or “ERRF” – can find specific guidance on resolving these issues. The website also offers instructional materials on silencing alarms using the RUN/PAUSE button and ensuring proper pump door closure.
Beyond troubleshooting, moogmedical.com/infinity features valuable information regarding pump maintenance, safety precautions, and contact details for reaching Moog Medical’s dedicated technical support team. It’s a vital resource for maximizing pump performance and ensuring patient safety.
Zevex, Inc. – EnteraLite and Infinity Trademark Information
It is important to acknowledge that EnteraLite and Infinity are registered trademarks owned by Zevex, Inc., a key entity in the development and distribution of specialized medical devices for enteral nutrition and infusion therapy. This trademark designation signifies Zevex’s exclusive rights to these brand names, ensuring product authenticity and quality.
Users of the Infinity pump, and related EnteraLite products, should be aware of this trademark ownership when referencing or discussing these devices. Zevex, Inc. maintains strict control over the use of these trademarks to protect its brand reputation and prevent consumer confusion.
Understanding this information is crucial for maintaining compliance with intellectual property regulations and respecting the proprietary rights of Zevex, Inc. Further details regarding Zevex’s trademark policies can be found through their official channels and legal documentation.
Contacting Technical Support
For comprehensive assistance with your Infinity pump, or to resolve any operational challenges, Moog Medical provides dedicated technical support channels. Prompt access to expert guidance is crucial for ensuring optimal pump performance and patient safety.
Users experiencing difficulties can find valuable troubleshooting resources and frequently asked questions on the official Moog Medical website, located at moogmedical.com/infinity. This online portal offers a wealth of information to address common issues.
If online resources are insufficient, direct contact with a technical support representative is available. Details regarding phone numbers, email addresses, and available support hours can also be found on the Moog Medical website, ensuring a swift resolution to your inquiries.